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PRACTICAL GUIDE

A usage limit or a service incident?

Account allowance and service availability are separate. Check your account notice and the official status page.

Check both signals separately

  1. Check the product error and account usage: is it a window limit, authentication issue or failed request? An error alone does not establish zero allowance.
  2. Open status.openai.com and check affected products, timing and progress. This site's reset records do not monitor service incidents.
  3. Service recovery does not establish quota recovery. A public reset or compensation applies only to its stated scope.
  4. If neither signal explains the issue, record the error, client version and time zone and contact official support. Remove sensitive information from screenshots.

Public context and alerts

Official reference: OpenAI status page · Checked 2026-09-18。Product rules can change. Use the latest official page and your account.